Four Tips on Choosing a Supplier

In the relocation industry, our network of suppliers caters to the needs of both our clients and their employees. This includes a range of services such as Auto, Banking, Temporary Housing, Real Estate, Lending, Educational Consulting, Cross-Cultural Training, Language instruction, and Career Coaching. While some services are handled internally, others are outsourced to partners who seamlessly integrate with our operations. These partners must align closely with our standards and values, particularly when they function as extensions of our business.


  1. **Comprehensive Evaluation Criteria:**


Expand your evaluation criteria beyond just understanding their services and processes. Consider factors like their reputation, experience, track record, customer reviews, compliance with industry standards, and their approach to handling challenges.

– Include an assessment of their technology capabilities, such as the use of digital tools for communication, tracking, and reporting.


2. **Transparent Partnership Models:**


Clearly outline the different partnership models available, including the option for suppliers to be considered an extension of your business.

– Provide transparency on how the partnership will work, including roles and responsibilities, expectations, performance metrics, and any potential conflicts of interest.

– Offer flexibility in partnership agreements to accommodate variations in business needs and preferences.


  1. **Exploring Alternatives:**


– Encourage proactive exploration of alternative suppliers, even in cases where only one or two options are available initially.

– Establish a process for assessing new suppliers, including criteria for evaluating their compatibility with your business values and service standards.

– Foster a culture of innovation and continuous improvement by actively seeking out emerging companies and technologies that could enhance your supplier network.


  1. **Regular Performance Reviews: **


– Formalize the process of periodic performance reviews with suppliers, ensuring it goes beyond a simple check-in to a structured assessment of key performance indicators (KPIs) and feedback mechanisms.

– Incorporate employee feedback into the review process to gather insights on the quality of supplier services from those directly engaging with them.

– Consider implementing a supplier scorecard or similar tool to track supplier performance over time and identify areas for improvement.

– Facilitate ongoing communication between your employees and suppliers by providing clear channels for feedback and issue resolution.


By implementing these enhancements, you can establish a supplier selection process that not only ensures alignment with your business objectives and values but also fosters strong, mutually beneficial partnerships with suppliers in the relocation industry